Care & Warranty

Your new Sunrise Windows will give you years of beauty, comfort and satisfaction with a minimal amount of care. This is why we take pride in our quality craftsmanship and confidently place our name on every window we make!

If any part of your Sunrise window doesn’t perform, we replace it — it’s that simple! We guarantee this in writing with our Lifetime Non-Prorated Transferable Warranty. Our lifetime warranty covers the entire window, and it’s fully transferable to a second property owner. And when we say entire window, we mean it.

Second Homeowners: To transfer warranty from the original homeowner, fill out this form and forward it along with a processing fee of $50.00 to Sunrise Windows, Ltd. within 60 days of property transfer.

Care and Warranty

We confidently place our name on every window we make as well as offer our guarantee in writing.



Care and Warranty - Register Online

Tilt-In

Tilting-In Double & Single Hung Sashes:

  1. Unlock sash locks.
  2. Raise lower sash at least 2-3 inches.
  3. Release both tilt latches and pull top of sash toward you.
  4. To tilt-in top sash (not applicable for single hungs), first tilt-in lower sash. Then repeat steps 2 & 3 for top sash.

Removing Lift-Out Slider Sashes:

  1. Unlock sash locks.
  2. Slide inner sash towards center.
  3. Lift sash up and bring bottom into house.
  4. Repeat steps 2 & 3 for outside panel.

Cleaning

Operating Tilt-In Sliders:

Tilt-In Sliders are not made to vent as shown at right; tilt-in function is for cleaning only.

  1. Unlock sash locks.
  2. Slide inner sash at least 2-3 inches towards center.
  3. Release both tilt latches and pull center side of sash toward you.
  4. Repeat steps 2 & 3 for other sash.

Operating Casement & Awning Windows:

  1. To open, unlock lever on side of window.
  2. Turn crank mechanism to desired position.
  3. To close, crank in opposite direction and engage locking lever to fully close & lock window.
  4. To clean glass, remove screen by pulling it into house (with casements, you may have to pull up on screen clips first.)

Cleaning

Cleaning the Glass in Your Sunrise Windows:

You can clean the glass with any common household glass cleaner or mild detergent. Do NOT use any petroleum-based cleaner or solvent. We recommend using a soft cloth, but a paper towel is fine. You should not add any attachments to the window or glass without the manufacturer's approval. Doing so may void the warranty.


Cleaning the Window Frames:

Keeping your windows and doors clean means more than just the glass.
Here are some helpful tips for cleaning the PVC frames and sashes of your Sunrise Windows effectively without damaging them.

  • Clean window and doorframes with a mixture of mild dish soap* and water. Abrasive or caustic cleaners or solvents are never recommended because they might cause permanent damage to the frame finish. Mild, nonabrasive soaps* are usually safest for most dirt and stain removal.
  • Always rinse completely with clear water and wipe dry.
  • Check to make certain that drainage or “weep” holes are always clear of dirt and obstructions — both inside and outside the window or door in the bottom of the frame.


*Ivory® is an example of a mild dish soap. Always test cleaners in an inconspicuous area first.

What Is Condensation?

Ice Water

Is your glass “sweating” — is water beading or ice forming on the inside surface of your windows? Don’t be too quick to blame the windows! There’s a good chance that what you are seeing is condensation, a sign that there is excess humidity in your home. Humidity — water vapor mixed with air — is drawn to the coolest surfaces, such as your window. Cool air cannot hold as much moisture as warm air, so windows and doors often collect this moisture and make it visible. A surface that is cooler than room temperature is more likely to show condensation. For your convenience, you can print a flyer about condensation.


What Causes Condensation?

Indoor moisture is caused by a variety of factors, including cooking, showering, running dishwashers, storing firewood, pets, fish tanks, plants, clothes dryers that are not vented properly, even breathing. Your new windows are most likely showing condensation more than your old ones because they are more airtight — less air is entering your home from the outside. The air leaking from older windows evaporated the moisture before it could collect.

While some humidity is necessary for health and comfort, chronic and excessive condensation should be tipping you off to take some action before serious, costly damage, such as decay, mold, paint problems, and even major structural damage occur.

What about condensation in between the panes of glass? This may indicate a seal failure, and you should contact your Sunrise Window dealer, as this is covered by your warranty.

Why is condensation forming at the bottom of the window? Each insulated unit is a sealed atmosphere, and the air in this atmosphere becomes layered, just as in any closed space. Warm air rises, and since humidity is attracted to cooler air, condensation will often show near the bottom of the glass.


Temporary Condensation

There are several ways to tell if the condensation on your windows is temporary. Does condensation usually form:

  • during baths and showers, cooking, dishwashing, laundry, or other steam producing occasions?
  • during the start of each heating season? Houses absorb moisture during humid summers. This will dry out after a few weeks of heating.
  • during sharp temperature changes? Sudden drops in temperature, especially during the heating season, can create temporary condensation.
  • during new construction or remodeling? Building materials contain a great deal of moisture. When the heat is turned on, this moisture will flow into the air inside the home. It usually will disappear after the first heating season.


Problem Condensation

Excess moisture in your home may eventually cause problems. It may be time to take action if you notice the following signs in your house:

  • Condensation remains on windows throughout the day, even when the outside temperature has warmed up.
  • Condensation is forming and running down the walls. It may also be causing discoloration, staining, peeling wallpaper and blistering paint.
  • The air smells musty — this could indicate mold, mildew, or in the worst cases, rot — or odors from everyday household activities that linger too long. Odors increase in intensity with high relative humidity.
  • Mold, mildew, rot and/or decay are visible. Mold and mildew thrive in most areas and can cause health and house damage.


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Interior Condensation

Interior condensation forms on the inside pane of the glass within your home. This is the type of condensation most homeowners notice and become concerned about. It usually forms in the winter, especially at the beginning of the heating season. As the outside temperature drops, the inside surface will also get cooler; therefore, condensation will form at lower relative humidity on cold days. The colder the air outside, the more likely condensation is to occur.

You have a great deal of control over interior condensation. See the Reducing Condensation for ways to decrease the occurrence of this kind of condensation.


Exterior Condensation

Conversely, exterior condensation, which forms on the outside pane of the window, typically occurs in the summer. This type of condensation can occur for several reasons: the glass temperature drops below the dew point temperature of the outside air, the air is still, there is a high relative humidity, there is a clear night sky, or there are plants located near your window.

While unsightly, exterior condensation should not concern you since it usually evaporates as the day wears on and will not affect the interior of your home. Since you cannot control the relative humidity outside your home, the only step you can take to combat exterior condensation is to warm the inside surface of the window, as this is a way to warm the outside surface. Seeing exterior condensation on those rare days should be reassurance that your windows are doing their job: keeping your heating and cooling in your home where it belongs and saving you money.


Workout

Condensation & Health

Improper temperature and humidity can cause comfort and health concerns. Warm, humid environments encourage the growth of molds and fungi, which can lead to allergic reactions. Dry environments can irritate sinus linings and can progress to a sinus infection. The best way to combat this is to achieve the appropriate balance of temperature and moisture in your home. See the table below for guidance.

Acceptable Ranges of Temperature & Relative Humidity During Winter (in °F)
The humidity level that should be maintained in your home during the winter varies with the outside temperature. The colder it is outside, the lower the humidity level must be inside your home. All major manufactures of humidifiers list the recommended humidity settings based on outside temperatures. The following guideline is recommended by every major manufacturer of windows and humidifiers.


Outside Temperature

Relative Humidity

-20° F 15% or less
-10° F 15% to 20%
0° F 20% to 25%
+10° F 25% to 30%
+20° F 30% to 35%

Climate & Other Factors

Northern and Midwest Regions of the U.S., or those places where the temperature average for January is 35° F or colder, tend to have more occurrences of condensation. The greater the extremes between outdoor and indoor temperatures, the more likely moisture will become visible on your windows.

Bay, bow, and garden windows often create opportunities for condensation to show because air circulation is frequently limited and their protrusion from the insulated house wall generally makes them a few degrees cooler. Heavy window treatments also limit airflow and increase the likelihood of condensation.

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Reducing Condensation

Now that you know the what and why of condensation, it’s time to learn how to reduce the conditions that cause it, especially if you are concerned about the effects of that excess moisture on your home and health.

There are several steps you can take in three main areas:

  1. Reduce Moisture Sources
    • Stop or severely limit the use of humidifiers, or adjust them to the appropriate setting.
    • Run a dehumidifier if needed.
    • Limit plants, aquariums, and pets. If you care for a lot of plants, group them in one sunny room and avoid over watering.
    • Have your gas appliances checked, if you have not recently. Malfunctioning gas appliances can deliver excessive water vapor into the air along with more dangerous contaminants. Be sure you have a carbon monoxide alarm.
    • Store firewood outside.
    • Eliminate plumbing leaks.
    • Don’t air-dry clothes indoors.
    • Correct grading and drainage problems around exterior of your home.
  2. Increase Ventilation
    • Open windows for a few minutes each day, particularly after steam-producing activities such as showering/bathing, laundry, and cooking. Heat loss will be minimal.
    • Run kitchen, bathroom, and other fans longer and more often.
    • Improve or add a ventilation system in your home through attic, roof and soffit venting. Ensure that everything vents to the outside.
    • Open blinds and drapes. Heavy window coverings restrict the flow of warm air over the interior glass surface.
    • Operate ceiling fans to improve air circulation.
  3. Increase Air Temperature
    • Raise the temperature inside the house.
    • Insulate under the seat and over the head of bay, bow, and garden windows to keep window area warmer.
    • Direct warm-air supply ducts toward windows or even use a fan for increased air circulation at windows.

If you continue to have alarming condensation and other moisture problems and you have taken the steps above, it may be beneficial to consult a heating contractor specialist for further cures.


Independent Resources

Clearing the Air About Condensation, Tom Feiza, Home Tips
Home Moisture, Home Energy Guide, Minnesota Department of Commerce Energy Information Center
Indoor Air Quality — Temperature and Humidity, Environmental Health & Safety, Bowling Green State University
Council Notes on Moisture Control, University of Illinois Small Homes Council, Building Research Council
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The Sunrise Windows Lifetime Transferable Non-Prorated Warranty

Sunrise Windows, Ltd. warrants to you, the original purchaser of Sunrise Windows that under normal use this product will be free from defects in material and workmanship for as long as you own or reside in the home in which the windows and patio doors were installed. The details of the warranty are as follows:

PVC Frame and Sashes — Lifetime Non-Prorated Transferable Warranty
The welded corners will never separate. The PVC extrusions will not CHIP, CRACK, DELAMINATE, PEEL, FADE, BLISTER, PIT, or WARP for as long as you live in your home. Exterior painted colors are warranted for 20 years to not blister, crack or peel, and have a 10 year warranty on fading. These warranties are transferable to the next homeowner.

Hardware — Balances — Other Moving Parts — Lifetime Non-Prorated Transferable Warranty
All of the hardware (balances, tilt latches, crank mechanisms, rollers, and all other hardware components) is warranted against breaking, cracking, or otherwise failing for as long as you live in your home. This warranty is transferable to the next homeowner.

Insulated Glass — Lifetime Non-Prorated Transferable Warranty
The insulated glass seal will not fail for as long as you live in your home. Insulated glass with SunBlinds between the panes is also covered for as long as you live in your home. The insulated glass unit is warranted to be free from material obstruction of vision caused by film formation or dirt collection between the interior glass surfaces under Federal Specification DD-G-451C.
When transferring the warranty, the second property owner will be entitled to a 50% discount on the cost of a new insulated unit, should the original become defective as a result of the above reasons. However, if the insulated glass unit should fail prior to ten years after the original window or door purchase, the replacement unit will be at no charge.

Screen — Lifetime Non-Prorated Transferable Warranty
The screen frame is warranted against cracking, breaking, warping, or otherwise failing for as long as you live in your home. The fiberglass screen cloth will not tear or rip. If it does, Sunrise Windows will provide a new fiberglass screen cloth (FOB Temperance, MI) at no charge, all labor excluded. This warranty is transferable to the second property owner.

Condensation
The appearance of condensation or frost on either the inside or the outside surface of the insulated glass unit does not indicate a defective seal, an improper installation, or faulty workmanship. This is a direct result of excess moisture in the house or exterior condensation.

Procedure
Sunrise Windows, Ltd., or authorized representative, reserves the right to inspect any window or door for which a warranty claim is made. Sunrise Windows, Ltd. will then forward to the installing contractor, or to the authorized contractor nearest your home, the warrantied parts at no charge. All claims should be made to the installing contractor. LABOR is not included in this Lifetime Limited Window & Patio Door Warranty. The installing dealer or distributor may charge labor fees to perform any warranty work. In no event shall Sunrise Windows, Ltd. be liable for special, incidental or consequential damages, or for any delays in the performance of the warranty due to circumstances beyond its control.

The Fine Print
Caulking, which is required in most installations, is not considered part of the product; therefore, it is not covered by this warranty. The only issues which could void this warranty are improper installation, acts of God, and/or misuse or abuse. For commercial applications, the warranty is limited to 50 years.

To transfer warranty to a second homeowner, fill out attached form and forward it along with the processing fee of $50.00 to Sunrise Windows, Ltd. within 60 days of property transfer.

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